Privacy, Refund and Cancellation Policy

1. Privacy Policy

Watchatec provides digital services including web development, automation, tutoring support, coding, analytics, business research, document preparation, and related professional services.

To provide these services, we may collect client information submitted through our website, order forms, payment forms, communication channels, or uploaded files.

Information We May Collect

• Name and contact information
• Email address and phone number
• Order instructions and service details
• Uploaded files, images, or documents
• Payment-related transaction references
• Country or location information

How We Use Information

Client information is used only for service delivery, communication, support, payment processing, quality improvement, dispute resolution, and technical operations related to Watchatec services.

Document Retention

Watchatec may retain client documents and uploaded files for up to 100 days after delivery to allow time for clarification, corrections, complaints, revisions, or re-editing support.

After this period, files may be removed from storage unless retention is necessary for legal, payment, dispute, or administrative purposes.

Information Sharing

Watchatec does not sell client information. Personal client information is NOT shared by authorized staff, assigned experts, payment OR processors. It can only be shared when required by law.

Client Responsibility

Clients are responsible for ensuring that any material submitted belongs to them or that they have permission to use and submit it.

2. Refund and Cancellation Policy

Refund Window

If a client is not satisfied with a delivered order, the complaint must be raised within 60 days from the delivery date.

Refund Amount

If Watchatec confirms that the complaint is valid and the client remains unsatisfied after review, the client may receive a refund of 75% of the amount paid for the specific order.

Order Cancellation After Refund

Once a refund is approved and processed, the order stands cancelled.

Expert Accountability

Where an order is cancelled due to poor delivery or failure to meet agreed requirements, the expert handling the order may be charged 140% of the cancelled order amount as part of internal quality-control procedures.

Non-Payment After Completion

If a client does not pay upon order completion, the order stands cancelled. Watchatec may withhold access, delivery, or future support services until payment issues are resolved.

No Automatic Refunds

Refunds are not automatic and are reviewed based on the order instructions, communication history, delivery evidence, and the nature of the complaint.

Refund Processing Time

Approved refunds may take additional time depending on the payment provider, bank, card processor, or mobile money service involved.

3. Contact Watchatec

For questions regarding privacy, refunds, cancellations, or other policy-related matters, please contact Watchatec through the official contact page.